Steamline Carpet Care Why Steamline exists
We are a Perth business built on one idea: do the job properly, prove it, and back it in writing. This page is who we are and how we work.
Good work looks simple until something goes wrong. The difference is in the preparation and the standards, which is exactly where a rushed job cuts the corners you cannot see.
We started in 2013 to do it the honest way: the same tradesperson from start to finish, a written scope, and a price that does not move once the work begins.
Do it once, do it properly, and stand behind it. Everything else is noise.
Today we cover the full range across Perth, with no travel surcharge within 30km of Osborne Park.
Three things we will not compromise on.
The itemised page vs the text-message price.
One tradesperson, start to finish
The person who quotes the job is the person who does it. No handing you off to a subcontractor you never met, and no surprises on the day.
A fixed price, in writing
You get an itemised scope and a price that does not move once we start. If something genuinely changes, we agree it with you first before any extra work happens.
We turn up when we say we will
You get a start date and a straight answer if anything shifts. Your time matters as much as ours, so we keep you posted rather than leave you guessing.
The job is done right, or we come back
Our work is backed by a written guarantee. If something is not right, we return and fix it. That is the whole point of putting our name on it.
We are not for everyone, and that is the point.
We suit people who want it done properly the first time, not the cheapest number on the page.
We are the right fit if you want the job done properly and backed in writing, and you would rather pay once than twice. We are not the cheapest quote, and we are upfront about that.
Insured, ticketed, and happy to prove it.
Insurance
Public liability to $20M (DEMO)
Certificate of currency available before we start.
Insured
Fully insured
Public liability cover on every job, with certificates provided on request.
Guarantee
7-day spot-return guarantee, in writing
In writing, with exclusions named.
Method
IICRC certified
Institute of Inspection, Cleaning and Restoration Certification
Method
Eco-friendly method
Kid and pet safe solutions, low-moisture steam
A licence and insurance mean the work is held to a standard and your property is covered. We put both on your quote so you can check them yourself.
A small crew, not a call centre.
Dean Marsh
Owner and lead technician
Fifteen years cleaning carpet across Perth, the last several watching people get burned by a $99 phone price that doubled on the day and a carpet left wet for two days. Started Steamline to do it the other way: price every room up front, name the method, and write the guarantee down.
“I would rather quote you honestly and lose the job than win it with a phone price I cannot stand behind. The customers I keep are the ones who saw the price per room before I switched the machine on.”
Carly Nguyen
Stain and upholstery specialist
Runs the stain, odour and upholstery work. Reads a coffee ring, a pet accident or a red-wine spill and knows in a glance what will lift and what is permanent, and says so before you pay.
Josh Petrakis
Bookings and service
Sends the written quotes, confirms the windows and runs the 7-day guarantee re-cleans. The reason you get a real time slot and a call back the same day.
What happens from first call to walk-through.
Tell us the rooms, get a price
Send the rooms and a photo of any problem spots and we send back a written per-room price the same day, or we quote on site before we start. No phone-price bait.
Book a time that suits you
Pick a slot online or over the phone. We confirm the window, the price and what is included in writing, so nothing is a surprise on the day.
Pre-vacuum and pre-treat
We move the light furniture, vacuum the dry soil first, then pre-spray and agitate the traffic lanes and stains so the steam has something to lift.
Hot-water steam extraction
Truck-mount or portable steam extraction flushes the dirt and the pre-treatment back out of the fibres, the deep clean a supermarket machine cannot do.
Groom, dry and check
We groom the pile so it dries evenly, set up air movers where needed, and walk the job with you so you see the result while we are still there.
Guarantee and aftercare
You get the 7-day spot-return guarantee in writing and a plain-English aftercare note, so the clean lasts and you know what to do if a spot returns.
Read before you get quotes
Want the job done properly? Get a free, no-obligation quote.
Tell us what you need. We’ll book a walkthrough and send a quote with the work itemised, not just a number.