Steamline Carpet Care Stain and Odour Removal
Some marks a general clean will not touch. Coffee, red wine, pet accidents and set-in smells need targeted pre-treatment and deodorising, and an honest read on which ones lift and which are permanent dye or wear. We tell you before you pay, not after.
What this job includes.
- ✓Identify the stain and give you a straight answer on whether it will lift
- ✓Treat pet odour at the backing where the smell lives, not just mask it on top
- ✓Use the right chemistry for the stain type, tannin, protein, dye or grease
- ✓Itemise the stain work so you can see what the extra buys, before you agree
A fixed price, itemised line by line.
We quote the full scope up front, with the work and materials priced against each part of the job, so the number you agree to is the number you pay.
- 1 Every room priced before we start. You get a written price per room or area before the machine comes off the van, not a number invented halfway through the job.
- 2 The method named for your carpet. Hot-water steam extraction or low-moisture, chosen for your carpet type and how dirty it is, and written down. Not one machine for everything.
- 3 What steam fixes, and what it will not. We tell you up front which marks lift and which are permanent dye or wear, so you are not paying for a miracle that was never coming.
- 4 Stain and odour treatment itemised. Pre-treatment, deodorising and stain work listed as their own lines, so you can see what is included and what is extra, before you agree.
- 5 A real dry time, in hours. The honest drying window for your carpet, usually two to four hours, so we never leave a carpet soaked and calling it clean.
- 6 The guarantee and what triggers it. A 7-day spot-return guarantee in writing: if a treated spot comes back inside the week, we come back and re-treat it free.
What happens, step by step.
Tell us the rooms, get a price
Send the rooms and a photo of any problem spots and we send back a written per-room price the same day, or we quote on site before we start. No phone-price bait.
Book a time that suits you
Pick a slot online or over the phone. We confirm the window, the price and what is included in writing, so nothing is a surprise on the day.
Pre-vacuum and pre-treat
We move the light furniture, vacuum the dry soil first, then pre-spray and agitate the traffic lanes and stains so the steam has something to lift.
Hot-water steam extraction
Truck-mount or portable steam extraction flushes the dirt and the pre-treatment back out of the fibres, the deep clean a supermarket machine cannot do.
Groom, dry and check
We groom the pile so it dries evenly, set up air movers where needed, and walk the job with you so you see the result while we are still there.
Guarantee and aftercare
You get the 7-day spot-return guarantee in writing and a plain-English aftercare note, so the clean lasts and you know what to do if a spot returns.
The paperwork behind the price.
Public liability to $20M (DEMO), and a 7-day spot-return guarantee, in writing, all in writing, all on request.
The licence and insurance behind this work are not decoration. They mean the job is held to a standard and your property is covered while we are on site.
Stain and Odour Removal jobs we’ve done.
Stain and Odour Removal: common questions.
Will my stain actually come out?
Can you get rid of pet urine smell?
Get a free, itemised quote you can actually read.
Tell us what you need. We’ll book a walkthrough and send a quote with the work itemised, not just a number.